Terms & Warranty

UPDATED TERMS & REFUND POLICY

Applicable to all Container Homes & Expandable Units (Australia)

1. PAYMENT TERMS

1.1 Production Deposit (50%)

A 50% deposit is required to secure your production slot and begin manufacturing.
Once the deposit is received:

• materials are purchased
• factory labour is allocated
• production begins
• engineering specifications are locked in

The deposit is non-refundable once production has commenced.

1.2 Final Payment (50%)

Final payment is required prior to dispatch from the factory.
You will receive:

• final Quality Control photos
• confirmation of build completion
• delivery preparation updates

Products will not be shipped until the balance is paid in full.

1.3 Accepted Payment Methods

• Bank transfer (preferred)
• Cash

2. REFUND POLICY

2.1 No Change-of-Mind Refunds

All units are made to order, therefore:

Deposits are non-refundable for change-of-mind or personal circumstances.

This is industry standard and reflects supplier costs already committed.

2.2 Refund Eligibility (Strict Cases Only)

Refunds may only be considered if:

• production has NOT begun and materials have NOT been ordered
• the wrong model is delivered compared to the signed order sheet
• a major structural defect is identified before dispatch that cannot be rectified

Refunds will not apply to:

• minor cosmetic variations
• delays caused by shipping, customs, weather, or logistics
• council approval outcomes (customer responsibility)
• customer-requested cancellations

2.3 Production Delays

Shipping or manufacturing delays do not qualify for refunds.
These may occur due to:

• global shipping conditions
• factory queue adjustments
• customs clearance
• weather events
• transport availability



We will provide updates throughout the process.

3. ORDER CHANGES & AMENDMENTS

3.1 Adjustments After Deposit

Customers have 48 hours after deposit to request any changes to layout, upgrades, or specifications.

After this window:

• additions may be accepted (subject to factory approval)
• structural changes may require a new quote
• downgrades are not refundable

3.2 Upgrades

Optional upgrades (A/C, decking, lighting, internal design) must be paid in full before being added to your order.

4. DELIVERY & SITE REQUIREMENTS

4.1 Customer Responsibility for Site Preparation

Customers must ensure:

• minimum 3.2m truck access
• stable, level ground
• no overhead obstacles
• crane access where required
• proper site preparation

Delivery failure due to site issues is the customer’s responsibility.

4.2 Delivery Fees

Delivery fees vary based on:

• distance
• access difficulty
• crane requirements
• delivery method (tilt tray or crane truck)

A delivery quote will be provided prior to dispatch.

4.3 Failed Delivery Attempts

If the truck cannot access your site, customer must cover:

• re-delivery fees
• storage fees (if applicable)
• crane costs
• labour charges
  

5. WARRANTY

5.1 Warranty Period

Each unit includes a 12-month structural warranty covering:

• frame
• external panels
• structural integrity

5.2 Warranty Limitations

Warranty does not cover:

• misuse
• DIY modifications
• poor installation by unlicensed contractors
• water leaks caused by poor site preparation
• storm or weather damage
• electrical or plumbing completed by non-licensed trades
• mould, moisture or maintenance issues

Warranty applies only when the unit is installed correctly.

6. COUNCIL APPROVAL & COMPLIANCE

6.1 Approvals

Customers are responsible for:

• council approval
• private certification
• zoning checks
• compliance verification

We provide assistance documents such as:

• engineering drawings
• wind rating certification
• product specifications
• anchoring recommendations

Approvals are not guaranteed and are outside our control.

7. CANCELLATION POLICY

7.1 Before Production Begins

If cancellation is requested before materials are ordered,
a partial refund may be considered, minus:

• admin fees
• supplier handling costs
• material reservation costs

7.2 After Production Begins



No cancellations are possible once the factory has started production.

8. ACCEPTANCE OF TERMS

By paying a deposit, the customer acknowledges:

• they have read and accepted the terms
• they understand the refund policy
• they understand approval responsibility
• they accept potential production/shipping delays
• they understand conditions of delivery
• they approve the final order sheet

This policy protects both the customer and our business from misunderstandings.